Legal
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We collect information you provide directly when creating an account or placing an order, including your name, email address, phone number, company name, and payment details. We also automatically collect certain technical data such as IP address, browser type, and pages visited when you use our site.
2. How We Use Your Information
We use your information to process orders, manage your account, send transactional emails (order confirmations, shipping updates), provide customer support, and comply with legal obligations. We do not sell your personal information to third parties.
3. Age Verification
We collect a confirmation that you are 21 years of age or older at registration. This is required to comply with our terms of service and applicable regulations governing the sale of research chemicals.
4. Data Sharing
We share your information only with trusted service providers who assist in operating our website and processing orders (e.g., payment processors, shipping carriers). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
5. Cookies
We use essential cookies to maintain your session and remember your cart. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some features of the site may not function correctly as a result.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS) and secure storage. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.
8. Your Rights
You have the right to access, correct, or delete your personal information. You may also request a copy of the data we hold about you. To exercise any of these rights, please contact us through the Contact Us page. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of Eco Peptides after changes are posted constitutes acceptance of the updated policy.